ETAMDigitalizing and consolidating the brand's offer to develop an omnichannel approachContact us
ETAMDigitalizing and consolidating the brand's offer to develop an omnichannel approachContact us
ContextThe Etam group asked Kbrw to improve the robustness of its inventory management and expand its product range for its e-commerce business. The group was also looking to boost customer loyalty by managing customer support more effectively and optimizing delivery times and the service rate.
ChallengeEtam wanted to decommission its old CRM system, which lacked flexibility, and replace it with a versatile tool capable of offering more interaction with orders. The newly designed tool had to be able to maintain optimal performance during the group’s seasonal peaks in activity, when there are usually surges in workload.
SolutionKbrw designed a solution that manages all the e-commerce flows of the group’s brands. It includes calculation and publication of the offer on the various sales channels, orchestration of orders directed to the different preparation sites according to rules defined in advance, order preparation tracking and delivery tracking. It also enables management of returns and manual refunds by Customer Support.
OutcomeHailed as a success by the group, the solution has fulfilled their need to broaden their offer thanks to the integration of new sales channels. It has also led to a significant reduction in the number of out-of-stock items. The solution has proved how robust it can be during very busy periods such as sales.
ContextThe Etam group asked Kbrw to improve the robustness of its inventory management and expand its product range for its e-commerce business. The group was also looking to boost customer loyalty by managing customer support more effectively and optimizing delivery times and the service rate.
ChallengeEtam wanted to decommission its old CRM system, which lacked flexibility, and replace it with a versatile tool capable of offering more interaction with orders. The newly designed tool had to be able to maintain optimal performance during the group’s seasonal peaks in activity, when there are usually surges in workload.
SolutionKbrw designed a solution that manages all the e-commerce flows of the group’s brands. It includes calculation and publication of the offer on the various sales channels, orchestration of orders directed to the different preparation sites according to rules defined in advance, order preparation tracking and delivery tracking. It also enables management of returns and manual refunds by Customer Support.
OutcomeHailed as a success by the group, the solution has fulfilled their need to broaden their offer thanks to the integration of new sales channels. It has also led to a significant reduction in the number of out-of-stock items. The solution has proved how robust it can be during very busy periods such as sales.
Key project features
Calculation of the e-commerce offer
Orchestration of orders directed to the different preparation sites
Tracking of order preparation
Consolidated overview and day-to-day monitoring of stock levels
Management of returns and refunds
KPI management dashboard
Key project features
Calculation of the e-commerce offer
Orchestration of orders directed to the different preparation sites
Tracking of order preparation
Consolidated overview and day-to-day monitoring of stock levels
Management of returns and refunds
KPI management dashboard
ETAMDigitalizing and consolidating the brand's offer to develop an omnichannel approachContact us
ETAMDigitalizing and consolidating the brand's offer to develop an omnichannel approachContact us
ContextThe Etam group asked Kbrw to improve the robustness of its inventory management and expand its product range for its e-commerce business. The group was also looking to boost customer loyalty by managing customer support more effectively and optimizing delivery times and the service rate.
ChallengeEtam wanted to decommission its old CRM system, which lacked flexibility, and replace it with a versatile tool capable of offering more interaction with orders. The newly designed tool had to be able to maintain optimal performance during the group’s seasonal peaks in activity, when there are usually surges in workload.
SolutionKbrw designed a solution that manages all the e-commerce flows of the group’s brands. It includes calculation and publication of the offer on the various sales channels, orchestration of orders directed to the different preparation sites according to rules defined in advance, order preparation tracking and delivery tracking. It also enables management of returns and manual refunds by Customer Support.
OutcomeHailed as a success by the group, the solution has fulfilled their need to broaden their offer thanks to the integration of new sales channels. It has also led to a significant reduction in the number of out-of-stock items. The solution has proved how robust it can be during very busy periods such as sales.
ContextThe Etam group asked Kbrw to improve the robustness of its inventory management and expand its product range for its e-commerce business. The group was also looking to boost customer loyalty by managing customer support more effectively and optimizing delivery times and the service rate.
ChallengeEtam wanted to decommission its old CRM system, which lacked flexibility, and replace it with a versatile tool capable of offering more interaction with orders. The newly designed tool had to be able to maintain optimal performance during the group’s seasonal peaks in activity, when there are usually surges in workload.
SolutionKbrw designed a solution that manages all the e-commerce flows of the group’s brands. It includes calculation and publication of the offer on the various sales channels, orchestration of orders directed to the different preparation sites according to rules defined in advance, order preparation tracking and delivery tracking. It also enables management of returns and manual refunds by Customer Support.
OutcomeHailed as a success by the group, the solution has fulfilled their need to broaden their offer thanks to the integration of new sales channels. It has also led to a significant reduction in the number of out-of-stock items. The solution has proved how robust it can be during very busy periods such as sales.
Key project features
Calculation of the e-commerce offer
Orchestration of orders directed to the different preparation sites
Tracking of order preparation
Consolidated overview and day-to-day monitoring of stock levels
Management of returns and refunds
KPI management dashboard
Key project features
Calculation of the e-commerce offer
Orchestration of orders directed to the different preparation sites
Tracking of order preparation
Consolidated overview and day-to-day monitoring of stock levels
Management of returns and refunds
KPI management dashboard