A COMPREHENSIVE SUPPORT OFFEROur service offer goes beyond designing your software solutions. We offer to continue the journey with you once your solutions have been run-in, by offering a comprehensive support service. Our solutions play a crucial role in tackling the challenges faced by our customers. That’s why we keep them running smoothly to guarantee high availability and excellent performance at all times. Our support offer is now part and parcel of our DNA, which sets us apart from most of the other standard software publishers currently on the market.Contact us
A COMPREHENSIVE SUPPORT OFFEROur service offer goes beyond designing your software solutions. We offer to continue the journey with you once your solutions have been run-in, by offering a comprehensive support service. Our solutions play a crucial role in tackling the challenges faced by our customers. That’s why we keep them running smoothly to guarantee high availability and excellent performance at all times. Our support offer is now part and parcel of our DNA, which sets us apart from most of the other standard software publishers currently on the market.Contact us
Our service commitments
A proactive and result-oriented serviceWe always listen attentively to our customers to constantly adjust solutions to their needs and provide them with a valid response to their problems.
DRP and quick response timesWe ensure that trouble-shooting experts and tried-and-tested service continuity plans are always on hand to ensure high availability at all times. Solution maintenance is carried out in-house by our qualified developers so that we don’t have to rely on any third-party service providers.
A purpose-built service hubEach project has its own dedicated service hub, which provides non-stop access to all of our services and all project-related resources (documents, contacts, performance results, etc.).
Our service commitments
A proactive and result-oriented serviceWe always listen attentively to our customers to constantly adjust solutions to their needs and provide them with a valid response to their problems.
DRP and quick response timesWe ensure that trouble-shooting experts and tried-and-tested service continuity plans are always on hand to ensure high availability at all times. Solution maintenance is carried out in-house by our qualified developers so that we don’t have to rely on any third-party service providers.
A purpose-built service hubEach project has its own dedicated service hub, which provides non-stop access to all of our services and all project-related resources (documents, contacts, performance results, etc.).
An overview of our service offer
Technical Account ManagerOur qualified and hand-picked TAM is in charge of coordinating the project and calling on the different teams of experts to find the right solutions for our customers.
Deployment supportThe solution is rolled out gradually at one pilot site first, and then over the remaining sites, including internationally.
Software updatesFrameworks and so on can be updated as an option.
Approved and tested DRP/BCPPredefined DRPs and BCPs – critical resources are backed up and operations can be almost identically rebuilt if a disaster occurs.
24/7 on-call serviceOur development teams can be called via a dedicated emergency phone number and are on standby 24/7 to guarantee service continuity.
Application maintenanceOur developers take care of any application maintenance required.
DocumentationThe solution and any training are thoroughly documented to give first-time users a head start.
Information policyWe set up a communication plan to share information on a regular basis. The TAM organizes co-steering and operations committee meetings.
An overview of our service offer
Technical Account ManagerOur qualified and hand-picked TAM is in charge of coordinating the project and calling on the different teams of experts to find the right solutions for our customers.
Deployment supportThe solution is rolled out gradually at one pilot site first, and then over the remaining sites, including internationally.
Software updatesFrameworks and so on can be updated as an option.
Approved and tested DRP/BCPPredefined DRPs and BCPs – critical resources are backed up and operations can be almost identically rebuilt if a disaster occurs.
24/7 on-call serviceOur development teams can be called via a dedicated emergency phone number and are on standby 24/7 to guarantee service continuity.
Application maintenanceOur developers take care of any application maintenance required.
DocumentationThe solution and any training are thoroughly documented to give first-time users a head start.
Information policyWe set up a communication plan to share information on a regular basis. The TAM organizes co-steering and operations committee meetings.
A COMPREHENSIVE SUPPORT OFFEROur service offer goes beyond designing your software solutions. We offer to continue the journey with you once your solutions have been run-in, by offering a comprehensive support service. Our solutions play a crucial role in tackling the challenges faced by our customers. That’s why we keep them running smoothly to guarantee high availability and excellent performance at all times. Our support offer is now part and parcel of our DNA, which sets us apart from most of the other standard software publishers currently on the market.Contact us
A COMPREHENSIVE SUPPORT OFFEROur service offer goes beyond designing your software solutions. We offer to continue the journey with you once your solutions have been run-in, by offering a comprehensive support service. Our solutions play a crucial role in tackling the challenges faced by our customers. That’s why we keep them running smoothly to guarantee high availability and excellent performance at all times. Our support offer is now part and parcel of our DNA, which sets us apart from most of the other standard software publishers currently on the market.Contact us
Our service commitments
A proactive and result-oriented serviceWe always listen attentively to our customers to constantly adjust solutions to their needs and provide them with a valid response to their problems.
DRP and quick response timesWe ensure that trouble-shooting experts and tried-and-tested service continuity plans are always on hand to ensure high availability at all times. Solution maintenance is carried out in-house by our qualified developers so that we don’t have to rely on any third-party service providers.
A purpose-built service hubEach project has its own dedicated service hub, which provides non-stop access to all of our services and all project-related resources (documents, contacts, performance results, etc.).
Our service commitments
A proactive and result-oriented serviceWe always listen attentively to our customers to constantly adjust solutions to their needs and provide them with a valid response to their problems.
DRP and quick response timesWe ensure that trouble-shooting experts and tried-and-tested service continuity plans are always on hand to ensure high availability at all times. Solution maintenance is carried out in-house by our qualified developers so that we don’t have to rely on any third-party service providers.
A purpose-built service hubEach project has its own dedicated service hub, which provides non-stop access to all of our services and all project-related resources (documents, contacts, performance results, etc.).
An overview of our service offer
Technical Account ManagerOur qualified and hand-picked TAM is in charge of coordinating the project and calling on the different teams of experts to find the right solutions for our customers.
Deployment supportThe solution is rolled out gradually at one pilot site first, and then over the remaining sites, including internationally.
Software updatesFrameworks and so on can be updated as an option.
Approved and tested DRP/BCPPredefined DRPs and BCPs – critical resources are backed up and operations can be almost identically rebuilt if a disaster occurs.
24/7 on-call serviceOur development teams can be called via a dedicated emergency phone number and are on standby 24/7 to guarantee service continuity.
Application maintenanceOur developers take care of any application maintenance required.
DocumentationThe solution and any training are thoroughly documented to give first-time users a head start.
Information policyWe set up a communication plan to share information on a regular basis. The TAM organizes co-steering and operations committee meetings.
An overview of our service offer
Technical Account ManagerOur qualified and hand-picked TAM is in charge of coordinating the project and calling on the different teams of experts to find the right solutions for our customers.
Deployment supportThe solution is rolled out gradually at one pilot site first, and then over the remaining sites, including internationally.
Software updatesFrameworks and so on can be updated as an option.
Approved and tested DRP/BCPPredefined DRPs and BCPs – critical resources are backed up and operations can be almost identically rebuilt if a disaster occurs.
24/7 on-call serviceOur development teams can be called via a dedicated emergency phone number and are on standby 24/7 to guarantee service continuity.
Application maintenanceOur developers take care of any application maintenance required.
DocumentationThe solution and any training are thoroughly documented to give first-time users a head start.
Information policyWe set up a communication plan to share information on a regular basis. The TAM organizes co-steering and operations committee meetings.